Cook Compression
  • 12-May-2017 to 11-Dec-2017 (CST)
  • IT
  • Houston, TX, USA
  • 45000
  • Salary
  • Full Time

SUMMARY: As a part of the Bearings and Compression IT team, install, configure, and maintain personal computer (PC) systems and related technology. Provide deskside support for Pearland, TX facility. This includes software and hardware support. Resolving issues for employees in a timely manner while conforming to SLA guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Deploy computers, peripherals, smartphones, and VOIP phones
  • Maintain active directory accounts of users and computers
  • Configure network access for PCs and printers
  • Maintain computer related equipment in office and shop locations
  • Perform upgrades, maintenance and repair of IT equipment.
  • Diagnose operational problems and take corrective action as necessary.
  • Install software and upgrades and assist employees as required in their use
  • Contribute to documentation of common issues and resolutions
  • Work under the direction of senior staff to troubleshoot complex issues within various software packages
  • Work with IT personnel at other locations throughout the corporation to provide user support at those locations as required.

MINIMUM QUALIFICATIONS:

  • Associates degree in computer science or related field.
  • Two years of experience in the support and maintenance of personal computers and related equipment.
  • Preferred experience with building and deploying computers utilizing WDS
  • Strong written and oral communication skills
  • Experience offering remote support via phone, e-mail, and remote support tools
  • Strong knowledge of Windows Servers and Windows Active Directory
  • Strong ability to analyze hardware and software problems and develop technical solutions.
  • Understanding of application interdependencies and best practices
Cook Compression
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