Cook Compression
  • 30-May-2017 to 29-Sep-2017 (CST)
  • Services
  • OKC, OK, USA
  • Full Time

SUMMARY:  The Inside Sales Representative is the primary contact with the customer relative to all commercial matters from quotation through delivery of the product.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Act as the voice of the customer, analyze customer feedback and recommend appropriate responses.
  • Receive and act on all customer calls, faxes, e-mail and voicemail.
  • Advise and resolve with customers and internal groups any conflicts or questions pertaining to open orders and quotations.
  • Solicit involvement of other WBC departments as necessary to participate in customer satisfaction improvements.
  • Prepare written correspondence to customers such as letters, memos, and faxes as necessary.
  • Create costs whenever possible for quotations.
  • Prepare initial quotations, setting product price, and lead time.
  • Negotiate with customers issues pertaining to price, lead time, and special order requirements.
  • Follow up with customers to close open quotations.
  • Retrieve purchase orders, amendments and planning schedules via the internet. Acknowledge purchase orders, shipments and change notices via the internet. Contract Review.
  • Review purchase orders and enter into computer, verify drawings revisions, quantity, VP%, quality requirements and any other pertinent information.
  • Assist in expediting orders as needed.
  • Assist in production control as needed.
  • Strive to maintain accounts receivables at 60 days or less. Assist accounting with invoicing and collections.
  • Update customer order status reports and milestones.
  • Manage customer visits to BPI for assigned accounts: Create agenda for visit, Escort customer throughout visit, including dinners, tours, and meetings.  Facilitate meetings as necessary. 
  • Travel as required to customer locations.
  • Strive to maintain share with assigned accounts, always looking for opportunities for growth and new business.
  • Assist in planning and setting goals for assigned accounts.
  • Collect data and prepare sales charts and graphs as necessary for reporting purposes.
  • Present to peers results, plans, and goals for assigned accounts.
  • Present in monthly department meeting (to shop floor personnel) business conditions and issues with customers.
  • Work on project teams and lean events as needed.
  • Work on continuous process improvement in all areas.

 

QUALIFICATIONS: 

 

  • Associates degree in Business, Communications or Related Discipline required (Bachelors Degree preferred)
  • Minimum of 2 years of related work experience (customer service or sales preferred)
  • Ability to communicate effectively through written and verbal correspondence
  • Comprehensive understanding of manufacturing systems, especially production and inventory control
  • Strong computer skills including: windows NT, Microsoft Office, Microsoft Outlook, and mainframe systems
  • Highly organized with exceptional follow-up skills
  • Strong attention to detail
  • Strong sense of urgency
  • Good client relationship and rapport-building skills
  • Team player and collaborative
  • Limited Travel
  • Knowledge of manufacturing drawings and material specifications
  • Experience with LEAN or Continuous Improvement highly desired

 

 

PHYSICAL DEMANDS: 

 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

 

Cook Compression
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